Kaspar Roos

Kaspar is a leading expert, consultant and recognized thought-leader in the Customer Communications Management (CCM) industry. He is the founder and CEO of Aspire CCS, a boutique consulting firm specializing in the CCM and Customer Experience Management (CXM) industries. Kaspar has more than 15 years of experience in the CCM space and is a regular speaker at industry conferences and events. Aspire provides strategic consultancy services to technology vendors, services providers, enterprises, and investment firms. 

Prior to establishing Aspire, Kaspar was responsible for running InfoTrends’ global production workflow and customer communications advisory service. Here he provided market research, insights and strategic consulting services that helped technology vendors and service providers understand the shifts in the customer communications and workflow markets. 

Kaspar received a Masters of Science (MSC) degree in Industrial Engineering and Management from the University of Twente (Netherlands), with specializations in information systems and business-to-business marketing.