Content Critical Solutions Selects icon Communication Dynamics CCM Software to Expand its Managed Services Portolio
Partnership for innovation to offer Customer Communication Management solution as a Hosted Managed Service.
Content Critical Solutions (CCS), Inc. a provider of technology solutions, process outsourcing, and production services is nowa licensed partner with icon Communication Dynamics (ICD), to provide their customers with a full suite of software to support Customer Communication Management as a managed service. Icon is a leading supplier of CCM software in the EU, and is now aggressively engaging the US marketplace, including working with CCS, a leading managed service and output provider.
ICD's solution, DOPiX-CCM, supports CCM implementations across multiple vertical industry segments, including Financial Services, Insurance, and Utilities. CCS features their capabilities in these same industry verticals, which provided the rationale for the partnership. ICD offers the capability for enterprises to create exceptional customer experiences with mission-critical communications across all output channels. CCS already supports the delivery of multi-channel communications and will now offer DOPiX-CCM as a hosted managed service to existing and new clients, reducing costs for those clients while providing industry leading functionality.
Because of ICD's ability to provide their CCM solution across multiple platforms, including IBM mainframes, CCS will be able to support their client's requirements regardless of the implementation desired.
"We've been seeking a strong CCM IP solution to offer these customer communication capabilities to our clients and the to the enterprise and SMB marketplace and believe that ICD is the right answer for us," said Fred Van Alstyne, COO of CCS. "CCM is completely compatible and a natural expansion opportunity for CCS."
William B. Contessa, ICD General Manager for North America added that "we had been working to add a managed service provider for our DOPiX-CCM software to provide prospects with a wider choice of implementation offerings, and CCS is exactly the type of HMS partner we were looking for - they are a company on the move".
The services will be available by 1st Q 2016.
