Ricoh Named a Leader in Gartner's Magic Quadrant for Managed Print Services Worldwide

Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions and services, today announced that Gartner, Inc. named Ricoh as a Leader in its Magic Quadrant for managed print services (MPS) worldwide.

With its “Outservicing” approach, Ricoh’s Managed Document Services (MDS) program goes beyond MPS, offering a highly customizable suite of services to streamline printing and document processes and empower customers to concentrate their efforts on their most critical priorities.

According to Gartner, “Leaders provide MPS to a wide range of customers, including the largest and most geographically dispersed, so they must demonstrate a truly global reach. They must demonstrate not only the skills to deliver today’s MPS, but also the understanding, initiative and resources to prepare for tomorrow’s MPS. Leaders characteristically augment the full scope of MPS with a wide range of added-value services. As a result, they are frequently shortlisted by large and midsize customers.”

“We are very pleased with Gartner’s recognition of our position, which we feel accurately reflects our momentum and differentiators in the market. In particular, we believe this placement as a Leader recognizes Ricoh’s compelling approach to MDS,” said Mark Boelhouwer, vice president strategic marketing, Ricoh U.S. “Over the past ten years, Ricoh has been working with corporations throughout the world to help them effectively manage their documents. As global demand has increased for MDS, Ricoh has implemented and improved upon its MDS solution, taking MPS to the next level.”

Ricoh’s Managed Document Services offering brings together industry-leading expertise, technology and tools to optimize enterprise-wide output and business processes, with a focus on change management, environmental sustainability and continuous improvement.

Ricoh’s “Outservicing” approach to MDS is a continuous and collaborative journey that enables customers to operate as greener corporate citizens with engaged employees, optimized processes and greater profitability. Through application of a Change Management methodology that is designed to identify and permanently change costly end-user practices, customers get sustained savings, green reports to track the environmental impact of printing practices and more agile operations.

Ricoh’s change management strategy, toolkit and process allow the company to learn about its customers’ businesses and then design a solution focusing on their most critical asset – the employees. Understanding that office cultures cannot be changed overnight, members of Ricoh’s MDS Teams apply Prosci’s change management methodology. Prosci has become the leading provider of change management tools and benchmarking reports, working with more than 2,000 companies from 65 countries on research projects in change management. Prosci’s popular ADKAR model is used worldwide.