Heidelberg Offering More Extensive Warranty Program

Heidelberg introduced a two-year warranty on Heidelberg Original Parts, in addition to a new service pricing structure designed to meet the regular repair and maintenance needs of its customers. Earlier this year, Heidelberg conducted an extensive market study of its customers in an effort to ensure that the best service and parts products are offered specific to customer requirements.

Mike Niesen, vice president, Technical Support stated, “We have always provided the high quality customers expect, and now we have even more competitive prices that will enable us to be the first choice for all Heidelberg customers. After listening to our customers, we are launching a new service pricing structure and two-year parts warranty.”

Heidelberg will warranty any Heidelberg Original Spare Mechanical Part for a period of two years, provided the part is installed by a Heidelberg technician. Should the new part fail within the two-year warranty period, Heidelberg will replace it at no charge. The electrical parts warranty will be extended to one year, subject to the same conditions on installation.

The new service pricing structure is based on variable factors like the size and technological level of the equipment. In addition, Heidelberg now offers more flexible standard working hours, lower Saturday rates, and available zone travel charges which result in fixed travel costs. In order to help breathe new life into these presses, Heidelberg Systemservice now offers a significant discount to customers with presses built in 2000 or earlier, if they book service five business or seven calendar days ahead of time.

Concluded Niesen, “We want to partner with our customers to provide them with cost-effective, risk-free preventive maintenance at a price they can afford, on a schedule that suits them, with a warranty on needed parts, all with the assurance that work on their valuable investment will be performed exclusively by highly skilled and trained Heidelberg service technicians.”

Neither the two-year parts warranty nor the new service pricing structure will affect training packages or Systemservice 36plus in conjunction with the sale of new Heidelberg equipment.