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---Companies continue to grapple with managing both print and electronic modes of document communications. Print costs have remained largely flat even though firms are experiencing slight increases in electronic delivery. It is mainly legal and regulatory compliance requirements and security/privacy concerns that inhibit the move to exclusively electronic delivery.
---The use of digital color is expected to grow for both marketing and transactional documents. While the use of color in transactional documents lags behind marketing communications, this is likely to change in future years. The industry can expect a gradual shift to color in service-fulfillment documents, as more than half of respondents indicated plans to increase their use of digital color by five percent or more in the future. The reasons for this intended shift were the impact of color on customers and management’s willingness to increase investment levels.
For a downloadable PDF of this report, visit www.edsf.org.
